General Questions
Service Questions
Pricing Questions
Email Questions
What does Luggagefree do?
Luggage Free is a full service shipping company. We allow you the ability to eliminate the hassle of traveling with your luggage by providing door-to-door service to and from your destination. You simply pack and contact us - we handle the rest.
[Return to top of page.]
What is the advantage of paying for a shipping service rather than simply checking my bags?
Carrying heavy bags and bulky items to and from airports and waiting to check in and claim baggage is an inconvenience for any traveler. Intensified security measures that permit inspectors to hand check luggage and even break into locked bags add to the frustrations of a trip. Luggagefree offers a luxurious, worry-free alternative.
[Return to top of page.]
Who is Luggagefree designed for?
Leisure, business and family travelers who wish to make travel as hassle free as possible. We are a perfect compliment to those traveling to cruise ships, children going to camp or back to school, and those simply looking to take the hassle out of air travel.
[Return to top of page.]
What's the benefit of Luggagefree over other shipping companies?
Luxury service. The difference is noticeable right from the start, as Luggagefree picks up right at your home or office at the specific time requested. Our local agent then wraps your baggage in our custom made plastic protective packaging and prepares it for forwarding. This is a marked departure from our competitors who make you wrap your own luggage and then wait for up to five hours for the pick up. Once your shipment is forwarded, Luggage Free tracks the shipment for you and personally notifies you when it has arrived via your choice of e-mail, phone or fax.
For international shipments, Luggage Free offers a simple, hassle free method to prepare for customs clearance on your behalf, and has a fully dedicated customs team to help you with any issues. This again, is a marked departure from our competitors who require loads of paperwork in advance of your trip. What's more, with service to over 110 countries worldwide, Luggage Free offers the greatest service area of any company in the industry.
[Return to top of page.]
Do you have any size or weight restrictions?
No, we will accept any size or weight. In fact, with many airlines imposing fees on oversized and overweight bags, many travelers can enjoy the Luggage Free service for almost the same price as an airline overage fee.
[Return to top of page.]
How soon before my trip do I need to contact you?
Beyond the shipping time of your shipment you can contact us up to 24 hours before your scheduled pick up. We also take reservations up to six months in advance.
[Return to top of page.]
Do I have to box my items or do anything else special?
No. With the exception of bikes, which need to be in an appropriate bike container or boxed, simply have your items ready as if you were carrying them to the airport yourself - Luggage Free will take care of the rest. Golf bags must be in an airline compatible case or cover, skis must be in an appropriate ski container, the same thing applies to boots and bindings. Even with these items however, you do not have to do anything beyond what you would do if you were checking the items yourself.
[Return to top of page.]
Where does Luggagefree pick up and ship?
Luggagefree picks up and delivers anywhere in the U.S., including Alaska and Hawaii, as well as Canada and most international destinations.
[Return to top of page.]
Does Luggagefree do anything to keep my luggage from being damaged during shipment?
Luggagefree wraps all luggage in our custom made heavy plastic protective packaging, to avoid dirt, damage and theft.
[Return to top of page.]
What time will Luggagefree pick up luggage?
Luggagefree picks up at the time specified by the traveler. Traditional shipping and other specialty companies can make clients wait for hours.
[Return to top of page.]
What can I ship with Luggagefree?
Just about anything - regular luggage, golf clubs, skis, bikes, cribs, strollers and all kinds of bulky items, as well as portfolios, presentations and trade show materials.
[Return to top of page.]
How will I know the status of my shipment?
Luggagefree tracks shipments for its clients and notifies them of arrival, by the method of their choice -- email, fax or phone.
[Return to top of page.]
How can I reach you and what are you hours of operation?
Luggagefree personnel are on call 24 hours, 7 days a week, 365 days a year. You can reach us at any time toll free at 800.361.6871 or via e-mail at Stephen@luggagefree.com.
[Return to top of page.]
Do you have any restricted items that I cannot ship?
Yes, we are held to the same F.A.A. standards as passenger airplanes. Any item that you would not carry or check on a passenger airplane applies to Luggage Free as well. This includes, but is not limited to explosives, alcohol, fireworks and ammunition. At this time we do not ship pets.
[Return to top of page.]
How long will it take my luggage to get to its destination?
Shipping time is typically two days for domestic (within the United States) destinations (three for Alaska and Hawaii) and seven to nine days internationally.
[Return to top of page.]
What type of service is available?
Domestically (within the United States), we offer a ground service (4-5 business days) and an air service (2 business days), as well as a custom overnight service. Internationally, due to customs requirements, Luggage Free needs approximately 7-9 business days to deliver your luggage. Visit our service page to learn more.
[Return to top of page.]
Do you deliver to cruise ships?
Yes. We deliver to most major cruise ships, as well as to hotels, villas, second homes, and offices. Please contact one of our luggage specialists at 800.361.6871 to learn more.
[Return to top of page.]
How do I arrange for Luggagefree to pick up my bags?
Just call Luggagefree at 212-453-1579 or toll free at 800-361-6871 or go directly to the order page now.
[Return to top of page.]
What if I don't know the weight of my shipment?
That's okay. We have your shipment weighed at the airport by an FAA governed third party, who provides us with audited weigh reports off of which we calculate your bill.
[Return to top of page.]
Does this really work?
It sure does, but don't take our word for it. Read what some of our thousands of customers have written about the service.
[Return to top of page.]
How do I pay for the luggage Free service?
By credit card. At the time of your booking, we take your credit card information. However, your card is not charged until your shipment is complete.
[Return to top of page.]
How much is my luggage insured for?
Luggagefree automatically covers luggage for up to $1,000, with additional coverage available. Please view our terms and conditions page for a complete overview of our liability.
[Return to top of page.]
How much does Luggagefree cost?
All shipments are weighed and then charged by the pound. Please see our pricing page for standard shipping costs. For special service, costs are determined on a case-by-case basis. To learn more contact one of our luggage shipping experts.
[Return to top of page.]
Is there a minimum charge?
Domestically (within the United States), $110, including a $40 pick up fee within 40 miles of the airport for luggage, or $135 for sports equipment. Internationally, $250 for shipments originating in the United States and $325 for shipments originating outside of the United States.
[Return to top of page.]
How do those prices compare to other companies?
Luggagefree often costs less than other companies, while providing more services.
[Return to top of page.]
How is it possible for Luggagefree to provide all these white glove services and still charge less than other shipping companies?
Because it is smaller than brand-name shipping Goliaths, Luggagefree can be more flexible and accommodating to its clients.
[Return to top of page.]
Why am I not receiving the e-mails I expect from Luggage Free?
Luggage Free responds to all customer inquiries within one business day of its receipt. Luggage free also offers personalized e-mail confirmations as well as delivery notifications. If you do not receive an e-mail from Luggage Free that you expected, please check one of the categories below.
- Earthlink users: If you are an Earthlink user, it is possible that EarthLink's e-mail program has mistakenly classified Luggage Free e-mail as spam. Check your mailbox. EarthLink has a 'suspect E-mail' folder that stores such e-mails for 14 days.
- AOL users: If you an AOL user, it is possible that AOL's e-mail program has mistakenly classified Luggage Free e-mail as spam. Check your mailbox. AOL has a 'spam folder' that you can access from the 'Manage Folders' file heading. In this folder you may find the e-mail you expected to receive.
- The problem can't be traced to anything above: If this is the case, please call a Luggage Free representative at 800.361.6871 for assistance.
[Return to top of page.]
|
