How We Do It
Some aspects of our services that allow us to provide the greatest combination of product, price and service in the industry can be found here.
Time Specific Retrievals
In sharp contrast to the alternative of waiting for hours for a pick up, or dragging luggage to a drop off location, you will enjoy the ability to schedule a specific time for the retrieval of your luggage right from your home.
Airway Bill Redundancies
The greatest enemy of a successful luggage shipment is an airway bill being damaged or removed all together. Luggage Free knows this and counteracts the potential problem by hand applying all airway bills and stacking multiple redundancies on top of that measure to ensure the greatest reliability in the industry.
Full Time Customer Service
Our customer service staff is available 24 hours a day, seven days a week, even on Holidays to provide tracking information as well as answers to any questions you may have at any point before, during or after your shipment.
Upon arrival to your home or office our local agent wraps each shipment in our custom made, plastic protective packaging to protect the shipment from dirt, damage and theft.
Each of our shipments are automatically insured for up to $1000, with additional coverage available up to any amount.
Expanded Pick Up Times
Luggage Free customers not only have the ability to specify their pick up time, but you also have the ability to specify your pick up at any time during the day or night, even on weekends. This is in sharp contrast to most shipping services who can only execute retrievals between 9 and 5, Monday through Friday.
Upon delivery of each shipment, your are notified via email of the person who signed for your shipment, as well as the day and time the shipment was delivered so you can travel with the comfort of knowing your shipment has already arrived.
Same Day Retrievals
Luggage Free understands that sometimes things come up, some trips cannot be planned in advance, and time is of the essence, which is why we offer same day pick up in most major US cities, giving our customers the ability to utilize our service even at the last minute.