Terms

TERMS OF SERVICE:

You agree to and acknowledge the following with respect to any services ordered by you or on your behalf from Luggage Free.

USER AGREEMENT:

This document contains important information regarding the terms and conditions under which Luggage Free® offers access to our services. Read this document carefully and please note that the information contained herein is subject to change.

The content of this website is provided "as is". Luggage Free® disclaims any and all warranties, expressed and implied, including without limitation, the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Use of the content on this site is at the user's sole risk. Luggage Free® will in no event be liable to any person or entity for any direct, indirect, consequential, incidental or other damages under any theory of law for any errors in the content on this site, or for the use of any content, including, without limitation, damages for lost profits, business, data or damage to any computer systems, even if you have advised Luggage Free® of the possibility of such damages.

RECITAL:

User desires to utilize the services of Luggage Free® and Luggage Free® desires to provide such services pursuant to the terms and conditions of this user agreement and the operating rules or policies that are published by Luggage Free®.

OPERATING RULES:

1. No restricted commodities are permitted in your shipment. This includes:
   • Alcoholic beverages, medicinal or toilet articles including aerosols such as hair sprays, perfumes, colognes, and medicines containing alcohol.
   • Consumer electronic devices containing lithium or lithium ion cells or batteries (e.g., calculators, cell phones, laptop computers, etc.)
   • Perishables, including food, foodstuffs, and beverages requiring refrigeration or other environmental controls, plants, pharmaceuticals. Tobacco, cigarettes, tobacco products.
2. Some amount of normal wear should be expected when luggage is transported. Because of the automated systems used by transportation companies, luggage may be scratched or nicked during handling. Plastic packing is provided to help reduce this possibility. IN NO EVENT SHALL LUGGAGE FREE® BE LIABLE FOR SUCH NORMAL WEAR AND TEAR TO LUGGAGE.
3. Luggage Free®, like most major airlines and transportation companies, does not accept liability for the following types of damage to luggage: Broken wheels or feet, lost pull straps, damage resulting from over packed luggage, damage to oversized bags, or damage to luggage handles. Luggage Free® does not assume liability if items of a fragile or perishable nature are damaged during transport, or for manufacturer's defects in luggage. Additionally, Luggage Free® will not assume liability for any items unsuitably packed or unsuitable for transportation, with or without our knowledge.
4. You are responsible for packaging items securely. Shipping breakable items is not recommended, and doing so is at your own risk of damage.

5. For security and legal reasons, items are subject to search, and illegal or potentially unsafe property and prohibited commodities are subject to seizure. To facilitate this, your luggage may not be locked. If you do lock your bag, it will cause a delay to your shipment. Further, the lock will need to be removed, which may cause damage to your bag(s) for which Luggage Free will not be liable. Further:
   • A name tag is required on all suitcases.
   • Prepare your bags as if you were taking them to the airport with you, for example, no loose items, fishing rods in their appropriate containers, surfboards need to be in a surfboard bag, roller blades cannot be loose, etc.
   • If you are not sure about how to pack it please do not hesitate to contact us toll free at 800.361.6871 or email us at sales@luggagefree.com
   • A commercial invoice is required for customs purposes for international services along with additional FAA documents that may be required for security purposes.
   • No hazardous materials may be transported with Luggage Free®.
   • Weapons, liquor, or any illegal substances may not be transported with Luggage Free®.
6. Luggage Free® cannot provide for and in no manner will be liable for the loss of or physical damage to certain packages, including but not limited to, jewelry, electronic equipment, personal keepsakes, antiques, art, fragile items (including glass), unique or one-of-a-kind items or items of unusual value (including, but not limited to, precious metals, or currency). Such items are shipped expressly at your own exclusive risk.

DESCRIPTION OF SERVICES:

Pursuant to the terms and conditions set forth in this user agreement, Luggage Free® will facilitate baggage shipping services throughout the continental United States, Alaska, Hawaii and some international destinations. Luggage Free® reserves the irrevocable right to refuse any shipment which it deems at its sole discretion, to be undeliverable, unfit for shipment, could be easily damaged, and/or may contain possible dangerous, regulated or illegal items.

Luggage Free® agrees to manage, within its' limitations, all necessary logistics, tracking and customer service functions for any accepted orders, providing that our client provides timely and accurate information when available, concerning the item(s) shipped via the logistics companies contracted through Luggage Free®. User agrees that Luggage Free® may modify, suspend or discontinue any aspect of the services at any time without notice to the user, in which case Luggage Free® shall not be liable to user or any third party. The services are all delivered to user subject to all terms and conditions imposed by contracted carriers, including but not limited to, all terms and conditions contained on such companies' websites, any transportation agreements, applicable tariffs or other rules or procedures of the contracted carriers.

LEGAL COMPLIANCE:

User shall comply with all applicable laws, statues, ordinances and regulations regarding user's use of Luggage Free's® services.