Customer Reviews

Customer Reviews

We’ve partnered with Trustpilot to bring you the latest reviews from real customers. See what they have to say about how Luggage Free has improved their travel experience.

What our customers are saying now

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Posted 2019-09-19 by customer

Luggage Free was a pleasure to do…

Luggage Free was a pleasure to do business with,from start to finish. My luggage arrived home early .

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Posted 2019-09-18 by Karen

Great service and delivery!

Great service and delivery!

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Posted 2019-09-18 by customer

Everything worked beautifully and the…

Everything worked beautifully and the support was proactive. Outstanding.

A star
Posted 2019-09-18 by Kimberley Levick

Would not recommend using this service

Would not recommend using this service. Three major things went wrong: 1. Gave me a quote of $349 USD which I was happy to pay. Nearly two weeks later when they sent me a card authorisation form they inform that they incorrectly quoted me and the cost is now $500 USD. This makes me feel mislead from the start and I would have went with a cheaper priced courier. 2. Delay in collecting my luggage by 2 days 3. Once I receive my suitcase there is various items missing costing over $500. Still waiting for an explanation

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Posted 2019-09-17 by Valued Customer

Very convenient service

Very convenient service. I would highly recommend Luggage Free.

"None of these services could top New York's Luggage Free, which seemed to grasp the concept that if you're paying for a premium service, you want premium service..."
The Wall Street Journal

Luggage Free is a specialty service offering travelers the ability to ship luggage ahead to any destination worldwide, allowing them the ability to avoid the inconvenience of carrying, checking and claiming luggage – even going through customs.

Our luggage shipping service is guaranteed, allowing the traveler to avoid unnecessary aggravation and save time – safely and in style.

Luggage Free - Luggage Shipping Services

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