TERMS AND USE CONDITIONS FOR LUGGAGE FREE ®, Inc. (hereinafter “Luggage Free ®“) and the Luggagefree.com web site
You agree to and acknowledge the following with respect to any services ordered by you or on your behalf from Luggage Free ®.
This document contains important information regarding the terms and conditions under which Luggage Free ® offers access to our services. Read this document carefully and please note that the information contained herein is subject to change.
The content of this website is provided “as is”. Luggage Free ® disclaims any and all warranties, expressed and implied, including without limitation, the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Use of the content on this site is at the user’s sole risk. Luggage Free ® will in no event be liable to any person or entity for any direct, indirect, consequential, incidental or other damages under any theory of law for any errors in the content on this site, or for the use of any content, including, without limitation, damages for lost profits, business, data or damage to any computer systems, even if you have advised Luggage Free ® of the possibility of such damages.
User desires to utilize the services of Luggage Free ® and Luggage Free ® desires to provide such services pursuant to the terms and conditions of this user agreement and the operating rules or policies that are published by Luggage Free ®.
- No restricted commodities are permitted in your shipment. This includes, but is not limited to:
- Alcoholic beverages, medicinal or toilet articles including aerosols such as hair sprays, perfumes, colognes, and medicines containing alcohol.
- Consumer electronic devices containing lithium or lithium ion cells or batteries (e.g., calculators, cell phones, laptop computers, etc.)
- Perishables, including food, foodstuffs, and beverages requiring refrigeration or other environmental controls, plants, pharmaceuticals. Tobacco, cigarettes, tobacco products.
A complete list of all restricted items here.
- Some amount of normal wear should be expected when luggage is transported. Because of the automated systems used by transportation companies, luggage may be scratched or nicked during handling. IN NO EVENT SHALL LUGGAGE FREE ® BE LIABLE FOR SUCH NORMAL WEAR AND TEAR TO LUGGAGE.
- Luggage Free ®, like most major airlines and transportation companies, does not accept liability for the following types of damage to luggage: Broken wheels or feet, lost pull straps, damage resulting from over packed luggage, damage to oversized bags, or damage to luggage handles. Luggage Free ® does not assume liability if items of a fragile or perishable nature are damaged during transport, or for manufacturer’s defects in luggage. Additionally, Luggage Free ® will not assume liability for any items unsuitably packed or unsuitable for transportation, with or without our knowledge.
- You are responsible for packaging items securely. Shipping breakable items is not recommended, and doing so is at your own risk of damage.
- For security and legal reasons, items are subject to search, and illegal or potentially unsafe property and prohibited commodities are subject to seizure. To facilitate this, your luggage may not be locked. If you do lock your bag, it will cause a delay to your shipment. Further, the lock will need to be removed, which may cause damage to your bag(s) for which Luggage Free ® will not be liable. Further:
- A name tag is required on all suitcases.
- Prepare your bags as if you were taking them to the airport with you, for example, no loose items, fishing rods in their appropriate containers, surfboards need to be in a surfboard bag, roller blades cannot be loose, etc.
- If you are not sure about how to pack it please do not hesitate to contact us toll free at 800.361.6871 or email us at [email protected]
- No hazardous materials may be transported with Luggage Free ®.
- Weapons, liquor, or any illegal substances may not be transported with Luggage Free ®.
- Luggage Free ® cannot provide for and in no manner will be liable for the loss of or physical damage to certain packages, including but not limited to, jewelry, electronic equipment, personal keepsakes, antiques, art, fragile items (including glass), unique or one-of-a-kind items or items of unusual value (including, but not limited to, precious metals, or currency). Such items are shipped expressly at your own exclusive risk.
Notwithstanding any other provision of the Luggage Free Rules Tariff, we are not liable for delay of, loss of or damage to a shipment of any prohibited item. The shipper agrees to indemnify Luggage Free for any and all costs, fees and expenses Luggage Free incurs as a result of the shipper’s violation of any local, state or federal laws or regulations or from tendering any prohibited item for shipment.
Pursuant to the terms and conditions set forth in this user agreement, Luggage Free ® will facilitate baggage shipping services throughout the continental United States, Alaska, Hawaii and some international destinations. Luggage Free ® reserves the irrevocable right to refuse any shipment which it deems at its sole discretion, to be undeliverable, unfit for shipment, could be easily damaged, and/or may contain possible dangerous, regulated or illegal items.
Luggage Free ® agrees to manage, within its’ limitations, all necessary logistics, tracking and customer service functions for any accepted orders, providing that our client provides timely and accurate information when available, concerning the item(s) shipped via the logistics companies contracted through Luggage Free ®. User agrees that Luggage Free ® may modify, suspend or discontinue any aspect of the services at any time without notice to the user, in which case Luggage Free ® shall not be liable to user or any third party. The services are all delivered to user subject to all terms and conditions imposed by contracted carriers, including but not limited to, all terms and conditions contained on such companies’ websites, any transportation agreements, applicable tariffs or other rules or procedures of the contracted carriers.
If an Item is delayed in customs, Luggage Free ® will make every possible effort to correct the problem, yet customs delays are out of the realm of Luggage Free’s ® authority. Notwithstanding anything to the contrary set forth herein, Luggage Free ® will not be liable for delays that occur due to customs inspections for international shipments. At the time of shipping, a Luggage Free ® representative will make all reasonable preventative measures possible to reduce the complexity of the customs inspection process. To ensure an expedited customs clearance process and to minimize duties, taxes or other fees imposed by customs or similar authorities, customer is responsible for supplying Luggage Free ® with the complete contents of each Item in the shipment. To minimize the possibility of clearance delays, all documents and images provided to Luggage Free ® must be clear and legible. Any duties, taxes or other fees incurred during the customs inspection process will be passed on to the customer. Fees may be charged to customer’s credit card at the time transport charges are captured, after transport charges have been captured, in a separate transaction, or may be billed directly from third party customs brokerage or shipping company. Items delayed during international customs clearance are not covered under the Luggage Free ® on time guarantee. You acknowledge that any goods shipped by Luggage Free ® are subject to confiscation by United States and foreign customs officials and other similar agencies. Disallowed items vary from country to country, please contact Luggage Free ® if you have a question about forwarding a specific item to a specific country.
LUGGAGE FREE’S ® LIABILITY IN CONNECTION WITH YOUR SHIPMENT IS LIMITED TO THE LESSER OF YOUR ACTUAL DAMAGES OR $1000, UNLESS YOU DECLARE A HIGHER VALUE PRIOR TO YOUR SHIPMENT, PAY AN ADDITIONAL CHARGE, AND DOCUMENT YOUR ACTUAL LOSS IN A TIMELY MANNER. YOU MAY PAY AN ADDITIONAL CHARGE FOR EACH ADDITIONAL $1000 OF DECLARED VALUE. THE DECLARED VALUE DOES NOT CONSTITUTE, NOR DO WE PROVIDE, CARGO LIABILITY INSURANCE.
IN THE ABSENCE OF THE CUSTOMER DECLARING A VALUE ABOVE AND BEYOND $1000 IN ADVANCE OF THE SHIPMENT AND MAKING THE CORRESPONDING PAYMENT, LUGGAGE FREE ® RETAINS NO LIABILITY FOR ANY LOSS IN EXCESS OF ITS MAXIMUM LIABILITY OF $1000. IN ALL EVENTS, LUGGAGE FREE’S ® MAXIMUM LIABILITY IN CONNECTION WITH THIS SHIPMENT IS LIMITED TO THE LESSER OF ACTUAL DAMAGE OR $1000, UNLESS YOU DECLARE A HIGHER SHIPMENT VALUE IN ADVANCE OF YOUR SHIPMENT, PAY AN ADDITIONAL CHARGE, AND DOCUMENT YOUR ACTUAL LOSS IN A TIMELY MANNER.
IN NO EVENT SHALL LUGGAGE FREE ® BE LIABLE TO USER FOR LOST PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH OUR SITE, OUR SERVICES OR THIS USER AGREEMENT, REGARDLESS OF THE ACTIVE OR PASSIVE NEGLIGENCE OR SOLE, JOINT, CONCURRENT, OR COMPARATIVE NEGLIGENCE OF LUGGAGE FREE ®.
USER EXPRESSLY ACKNOWLEDGES THAT LUGGAGE FREE ® IS NOT LIABLE FOR (A) ANY CARRIER’S FAILURE TO MAKE TIMELY DELIVERY ON A SPECIFIED DELIVERY DATE, (B) ANY DELAYS IN PARCELS OR DELIVERIES BY LUGGAGE FREE ® OR ITS CARRIERS, OR (C) LUGGAGE FREE’s ® DELETION OR FAILURE TO STORE SHIPPING REQUESTS OR SHIPPING RECORDS. LUGGAGE FREE ® WILL NOT BE LIABLE FOR LOSS, DAMAGE OR DELAY CAUSED BY EVENTS BEYOND OUR CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, WAR OR CIVIL UNREST, OR ACTS OF GOVERNMENT.
Additional value may be placed on the shipment at the sole discretion of the customer, at a rate of $19.95 per $1,000 in additional value. Additional value must be declared prior to the shipment retrieval date. EVEN WITH ADDITIONAL VALUE DECLARED, LUGGAGE FREE ® IS ONLY LIABLE FOR LOSS OF OR PHYSICAL DAMAGE TO PACKAGE(S) AT ACTUAL CASH VALUE AND NOT REPLACEMENT COST. FURTHER, LUGGAGE FREE’S ® LIABILITY IS NOT APPLICABLE TO ADDITIONAL COSTS INCURRED BY THE CUSTOMER IF A SHIPMENT IS LATE, OR ANY OTHER COSTS OUTSIDE OF THE ACTUAL CASH VALUE OF A LOST OR DAMAGED PACKAGE(S). IN NO EVENT SHALL LUGGAGE FREE ® BE LIABLE FOR ANY CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOST OPPORTUNITY COSTS.
All shipments are covered by our on time guarantee. If we have not attempted to deliver your item on or before your scheduled delivery date, the item that is late will be done at done at no charge. Shipments that are undeliverable for any reason, including but not limited to recipient not being available to sign for the delivery, shipment being rejected at destination or incorrect address are not covered by our on time guarantee. Additionally, shipments delayed by an act of God (e.g weather, natural disaster, etc.), mechanical failures, shipments containing prohibited items, government unrest, or a customs delay beyond our control are also not eligible for our money back guarantee. To request credit for a late shipment, contact customer service at [email protected] or +1.212.453.1579, within ten (10) business days of your scheduled delivery date. Any claim made after that time will not be eligible for refund.
Notwithstanding anything to the contrary set forth herein, Luggage Free will also provide reimbursement of expenses incurred as a direct result of the delay of up to US $500.00 per item. Reimbursements of expenses are not to exceed the declared value of each item in a shipment, with a maximum of $500.00 per delayed item, and any expenditure must be approved in advance by Luggage Free. Receipts must be submitted to Luggage Free for reimbursement.
Claims may be filed after a bag is officially declared lost, which is defined as not having been delivered within ten (10) business days of the delivery date. Customer must document any loss in a timely manner and must make all claims in writing within 10 business days after such loss.
All claims must be made in writing and within the time limits set forth above.
Failure to provide us with notice in the manner and within the time limits set forth above will result in denial of your claim, and we will have no liability or obligation to pay your claim. The filing of a lawsuit does not constitute compliance with these notice provisions.
Written documentation supporting the amount of your claim must be delivered to us within thirty (30) business days after we receive your notice of a claim. Such documentation may include original purchase invoices, estimates, invoices for repair, expense statements, appraisals, pictures, or other records. These documents must be verifiable to our satisfaction.
We are not obligated to act on any claim until all transportation charges have been paid. The claim amount may not be deducted from these charges or from any outstanding balance from these charges or from any outstanding balance owed to us.
Luggage Free ® and its delivery partners reserve the right to inspect a damaged item on the recipient’s premises as well as the right to retrieve the damaged package for inspection. The terms and conditions applicable to the original delivery (including any declared value) will govern the disposition of all claims in connection with the delivery, including any claim relative to the retrieval, inspection or return of the package. When an item is picked up for inspection, a receipt for the damaged item will be provided if requested by the recipient. All of the original delivery cartons, labels, packing and contents must be made available for our inspection and retained until the claim is concluded.
Except in the case of concealed damage, receipt of the delivery by the recipient without written notice of damage on the air bill is prima facie evidence that the item was delivered in good condition.
Only one claim can be filed in connection with a delivery. Acceptance of payment of a claim shall extinguish any further right to recover in connection with that delivery.
Luggage Free ® cannot provide for and in no manner will be liable for the loss of or physical damage to certain packages, including but not limited to, jewelry, electronic equipment, personal keepsakes, antiques, art, fragile items (including glass), unique or one-of-a-kind items or items of unusual value (including, but not limited to, precious metals, or currency). Such items are shipped expressly at your own exclusive risk.
Finally, liability is for the entire shipment, not per bag, unless otherwise stated by the customer. For example, if a customer declares an additional value of $3,000, bringing the total value for the shipment to $4,000, this amount applies to the entire luggage shipment in aggregate. This is the case unless the customer specifically indicates otherwise. For example, a customer may state bag A has a specific value of $3,000, the bag B is valued at $1000, and so on. In this case, the direction of the customer will apply provided such direction is given prior to the shipment at the time additional value is placed. In the absence of such a declaration, total valuation is divided equally among each piece in the shipment for claim purposes.
The information, products and services contained or referred to on this web site may change or be updated without notice.
There are links on this site which allow you to visit the sites of other companies. Neither these sites nor the companies to whom they belong are controlled by Luggage Free ®. Luggage Free ® makes no representations concerning the information provided in these sites nor the quality or acceptability of the products or services offered by the companies referenced in these sites. Luggage Free ® has not tested and makes no representations regarding the correctness, performance or quality of any software found at these sites. You should research and assess the risks which may be involved in accessing and using any software on the Internet before using it.
Luggage Free ® does not accept ideas, concepts, or techniques for new services or products through its web site. If such information is received, it will not be considered confidential and Luggage Free ® will be deemed free to use, communicate and exploit such information in any manner it chooses.
Promo codes are valid for a single use per Luggage Free user and are not transferable to another user or redeemable for cash. Codes may not be combined with another coupon or discount code. Luggage Free reserves the right to any remedy, including denial of the discount or cancellation of your account or reservations, if fraud, tampering, or violations of these Terms are found to occur. Additional restrictions may apply.
The contents of this site is protected by United States and International copyright, trademark and other laws. All rights reserved. This site and each of its modules is the copyrighted property of Luggage Free, Inc. ®