Customer Reviews

Customer Reviews

We’ve partnered with Trustpilot to bring you the latest reviews from real customers. See what they have to say about how Luggage Free has improved their travel experience.

What our customers are saying now

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Posted 2021-07-29 by Carl Melella

My bag got to the hotel two days ahead…good job!

My bag got to the hotel two days ahead f time. That is Not a complaint. Perhaps the idea is to under promise and over perform. It was great not to worry about collecting and re-checking a bag to make my international flight.

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Posted 2021-07-28 by Chameleon

$50 extra for a bike

I was able to book on a Sunday for a suitcase to be picked up Monday in Toronto and delivered to me Tuesday before dinner in the eastern US. Also, the second I submitted the booking, an actual person from Luggage Free called me to confirm some details. That's all pretty impressive. My two reservations are that the the process for a customs declaration was a bit unclear (it defaults to a pre-filled list of items of clothing). When I explained that I wasn't shipping clothing, but a bicycle in a suitcase, they charged me $50 more, even though the case was the same size and weight. They say that charge is a pass-through from their carrier (in this case, DHL), but it still was a sour note in an otherwise good experience.

A star
Posted 2021-07-28 by Barbara B


Luggage picked up right on time Monday at Noon. Great! Delivered the next day! 😫 Back to me.

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Posted 2021-07-28 by Brennan Freeman

Great experience

Everything went perfectly in our luggagefree experience. Booking was straightforward, tags arrived quickly, pickup was easy. Bags arrived a day earlier than promised both directions and we’re in good condition. We will absolutely be using them again.

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Posted 2021-07-27 by Colleen Paige

The Best Service

We have been using Luggage Free for years, international and domestic. Professional and reliable company.

"The pick up in London went great, and my husband just received everything in Sydney. Thank you for all of your help."
Stephanie - Sydney, Australia

Luggage Free is a specialty service offering travelers the ability to ship luggage ahead to any destination worldwide, allowing them the ability to avoid the inconvenience of carrying, checking and claiming luggage – even going through customs.

Our luggage shipping service is guaranteed, allowing the traveler to avoid unnecessary aggravation and save time – safely and in style.

Luggage Free - Luggage Shipping Services

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