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Customer Reviews

We’ve partnered with Trustpilot to bring you the latest reviews from real customers. See what they have to say about how Luggage Free has improved their travel experience.

What our customers are saying now

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Posted 2020-10-20 by Cheri

Totally reliable

Totally reliable, never have had any issues with pick up or delivery.

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Posted 2020-10-20 by Natasha

Excellent service

Excellent service - pretty expensive but you get what you pay for. Luggage arrived after 3 business days (international shipping) and the team is well trained to obtain the right customs documents very efficiently. I placed my order on a Friday (for a Monday pick-up) and on the same day the paperwork was completed and I was called to confirm they had the right documents (which were easy to procure). Also a lot of flexibility - I could not print the labels so they proactively offered to mail them to me overnight at no additional cost and adjusted the pick-up time window accordingly. I could constantly track the location of the package with the tracking number. Not the first time I use this service and it's always seemless. Recommended.

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Posted 2020-10-20 by customer

It is always a pleasure to work with…

It is always a pleasure to work with Luggage Free. No worries and on time deliveries.... always without a hitch.

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Posted 2020-10-19 by CARMEN

Everything was perfect!

Everything was perfect! Super helpful staff and immediate, attentive communication.

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Posted 2020-10-19 by T. Wood

just wonderful Experience!

just wonderful Experience! They picked it up and it was delivered the next day without incident! So good!! I sent another suitcase within another day!!!

"None of these services could top New York's Luggage Free, which seemed to grasp the concept that if you're paying for a premium service, you want premium service..."
The Wall Street Journal

Luggage Free is a specialty service offering travelers the ability to ship luggage ahead to any destination worldwide, allowing them the ability to avoid the inconvenience of carrying, checking and claiming luggage – even going through customs.

Our luggage shipping service is guaranteed, allowing the traveler to avoid unnecessary aggravation and save time – safely and in style.

Luggage Free - Luggage Shipping Services

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